NeuPerspectives | Neumann University

Victim Services Coordinator and Forensic Support Roles | Neumann

Written by Dr. Colleen McDonough | 8/19/26, 1:00 PM

Image Credit: Getty Images

As a justice professional, you likely got into the field to make a meaningful difference in the lives of others. From supporting victims of a crime to helping incarcerated individuals prepare for reentry to society, there are many ways to leave your mark on the justice system without necessarily going into law enforcement or criminal justice.

If you're looking to expand your impact, a graduate-level degree in forensic psychology could prepare you for such critical support roles as forensic mental health counselor, victim services coordinator, forensic case manager, and more.

Forensic Roles Support People at Difficult Points in the Justice System

When most people think about forensic psychology roles in the justice system, images of criminal profiling and intense courtroom drama often come to mind. However, the reality is that many forensic support roles are more focused on providing direct support, coordination, and advocacy for people who are navigating the most challenging times of their lives.

Some Roles Center on Victims and Survivors

Some forensic professionals in the justice system work directly with individuals who have been affected by crime. In these cases, justice professionals may help them access support services they need, understand the next steps they'll face in the process, and move through challenging systems (including investigations or court proceedings) with greater confidence and stability.

Some Roles Support Justice-Involved Individuals in Transition

On the other hand, some roles focus more on providing support to incarcerated individuals who are preparing to reenter society or those who have been convicted of crimes and are going through diversion programs. The role of the support professional here is to help these individuals navigate services/programs, adapt to change, and prepare for successful reentry.

These roles can play a critical role in mitigating recidivism. In fact, according to research by the National Institute of Justice, proper support during the transition and reentry process can significantly reduce repeat offenses.

Victim Services Coordinator and Victim Advocate Roles

In addition to forensic roles, many master's-educated justice professionals go on to serve in rewarding victim services coordinator and victim advocate roles — where they can work directly with those who have been affected by crimes. Most often, these professionals are employed directly by prosecutors' offices, nonprofits, domestic violence shelters, and even law enforcement agencies.

What Victim Services Coordinators Do

While no two victim services coordinator roles are exactly alike, these professionals typically help victims understand and access the resources available to them while explaining and navigating complex legal processes. Some common responsibilities include:

  • Conducting needs assessments
  • Accompanying victims to court dates
  • Maintaining detailed case documentation
  • Referring victims to resources (such as counseling or housing services)

Forensic Case Manager and Court-Connected Support Roles

Another potential role to consider pursuing with a master's in forensic psychology is that of forensic case manager. These professionals are responsible for coordinating and supervising services between other justice professionals and the people they serve — ultimately working to ensure that individuals have access to the services and support they need.

What Forensic Case Managers Do

More specifically, the responsibility of the forensic case manager is to:

  • Support documentation
  • Track all case-related needs
  • Connect clients to treatment or community resources

Some professionals in this role work adjacent to the court system in support-focused capacities where they help with coordination, behavioral documentation, or service-planning rather than serving as independent evaluators.

Crisis Counselor and Behavioral Health Support Roles in Justice Settings

Both victims and those convicted of crimes have often experienced significant trauma in their lives, which is why many courts, detention facilities, and diversion programs employ crisis counselors and other behavioral health professionals. These professionals play a critical role in supporting individuals in justice settings who may be experiencing mental health crises or other challenges.

What Crisis Counselors in Justice-Related Settings Can Do

Crisis counselors in justice-related settings often focus on helping individuals manage acute stress, trauma, or other emotionally charged moments that can arise not just for victims, but perpetrators of crimes as well. Both justice- and trauma-affected populations can benefit from working with crisis counselors and other professionals who are able to respond calmly, communicate clearly, and support next-step care or referrals as needed.

Correctional Counselor and Reentry Counselor Roles

When perpetrators have served their time and are preparing to reenter society after time in prison, correctional counselors and reentry counselors can help reduce barriers to reintegration while setting these individuals up for success.

What Correctional Counselors Do

More specifically, correctional counselors strive to support behavior-focused programming, counseling-related services, and rehabilitation-oriented work in correctional settings. These professionals play a critical role in helping individuals make the transition from incarceration back into the community by:

  • Developing and carrying out correctional treatment plans
  • Supporting discharge and reentry planning
  • Connecting individuals with community resources prior to their release

Juvenile Justice Counselor and Youth-Focused Support Roles

Some graduates with a master's degree in forensic psychology may also go on to serve juvenile populations through counselor and youth-focused support roles. These professionals most often work within juvenile courts, detention centers, and in community-based intervention programs to cater to the unique needs of juveniles.

What Juvenile Justice Counselors Do

Ultimately, the goal of the juvenile counselor is to work with youth involved in the justice system. They do this by providing community support, case coordination, intervention planning, and family-connected services. These professionals also need to understand how working with younger populations requires sensitivity to development, family systems, and long-term behavioral support.

Common responsibilities of juvenile justice counselors include:

  • Developing individualized intervention plans for juveniles
  • Working with families and coordinating family services
  • Collaborating with schools and court systems

Substance Use and Diversion-Related Support Roles

According to the Bureau of Justice Statistics and Office of Justice Programs, 58% of state prisoners and two-thirds of sentenced jail inmates in the United States meet the criteria for substance abuse disorders. With so many justice-involved individuals suffering from substance abuse disorders, having dedicated substance use counselors in forensic settings has become increasingly important.

Substance Use Counselors in Forensic Settings

In forensic settings specifically, substance use counselor roles often involve working directly with individuals who may be suffering from substance abuse disorders. These professionals may assist with group treatment, recovery support, and relapse prevention planning — as well as collaboration with probation officers where needed.

Behavioral Health Specialists in Diversion or Court Programs

In addition to substance abuse issues, many incarcerated individuals also suffer from behavioral health challenges. Enter the behavioral health specialist, who often works in programs designed to connect individuals to treatment and support services in lieu of more punitive pathways. These professionals aim to support long-term recovery by helping individuals through specialty probation programs, diversion initiatives, and mental health or drug courts.

What to Know About Scope and Career Progression

If any of these roles sound like they could appeal to you, it's important to understand that job requirements can vary greatly from one employer to the next. In general, however, having a forensic psychology master's or similar degree is the best way to meet the qualifications for victim services and forensic support work in the modern justice system.

Some Roles Are More Directly Accessible After Graduate Study

Support, coordination, advocacy, and case-related roles may be more realistic early pathways following graduation from a graduate-level degree program. This is especially evident when coursework has been focused on topics like crisis response, case management, victim advocacy, and program administration.

Some Forensic Roles Require Additional Credentials

On the other hand, some roles may require additional credentials in the form of a doctoral education, special licensure, or supervised field experience. This is especially common in independent evaluator and psychologist roles, so not every forensic title is the same in this regard.

How Neumann’s Forensic Psychology Curriculum Connects to These Roles

At Neumann University, our Master of Science in Forensic Psychology emphasizes broad justice-related support and analysis pathways with career-focused coursework that offers both theoretical knowledge and opportunities for practical application. With just 30 credits required, students can complete their degrees online in as little as two years.

A Program Built Around Psychology and the Justice System

Neumann University's program centers around forensic psychology as the connection between human behavior and the justice system. With this in mind, our program is designed to help students build applicable and transferable skills in psychological and intelligence analysis within criminal and civil justice systems. With a better understanding of the complex human factors that influence justice outcomes, graduates may be better prepared to work with diverse populations in their future careers.

Required Courses That Support People-Focused Justice Work

Neumann University's MS in Forensic Psychology includes dedicated coursework in topics such as:

  • Forensic Psychology
  • Intelligence Analysis
  • Psychopathology
  • Criminal Behavior
  • Forensic Assessment and Interview
  • Psychology and the Law

These foundational subjects, along with practical applications, empower students to develop the evidence-based decision-making, communication, and analytical skills needed in many forensic support and victim services roles.

Electives That Help Students Shape Their Direction

In addition to required coursework, students have the freedom to explore relevant areas through electives that include:

  • Correction
  • Substance Abuse Assessment and Intervention
  • Crisis Intervention
  • Juvenile Justice

This type of elective coursework aligns well with support-oriented forensic roles, as well as human-centered and ethically grounded work across victim services and forensic support settings.

If you're ready to make a bigger difference in the lives of those affected by crime, Neumann University's online MS in forensic psychology could be right for you. Drop us a line to request more information or start your application for admission!